Frequently Asked Questions

If you need to talk to someone or make an appointment for a one to one meeting you can ring 1800 203 136 or 027 53847

The office is generally staffed between 9 AM and 5.30 PM Monday to Friday.

DO I HAVE TO MAKE AN APPOINTMENT FOR A ONE TO ONE MEETING?
No.  We will see women on a drop-in basis, when there is a worker available.  However it is preferable that you make an appointment, this way you know there will be someone here to talk to when you come in.  Phone 027 53847 to make an appointment.

DO I HAVE TO PAY?
No. All our services are free.

WILL ANYONE KNOW I HAVE CONTACTED YOU?
Our service is completely confidential. We will not contact anyone about you, or on your behalf, without your permission.

HOW LONG CAN I USE THE SERVICE?
For as long as you need to, there is no time limit.

IS YOUR SERVICE ONLY FOR WOMEN WHO WANT TO LEAVE THEIR HUSBAND/PARTNER?
No. All women are welcome to use our service, including women who stay in the relationship. Our main concern is for your safety and we respect your experiences and the choices you make about how to stay safe.  We also work with women whose experience is in the past and where they are now able to work on the … left over … for them.

I’VE ALREADY LEFT MY PARTNER/HUSBAND; CAN I STILL USE YOUR SERVICE?
Yes, women who have left a relationship often feel more unsafe and vulnerable than before. We can support you to keep safe and to rebuild your life.

I CAN’T GET TO YOUR SERVICE OR AN OUTREACH APPOINTMENT BECAUSE OF LACK OF TRANSPORT, WHAT CAN I DO?
We can arrange to meet with you at a place of your choice, which you can get to and where you will be safe and comfortable.

MY CHILDREN WILL NEED TO BE MINDED WHEN I AM ACCESSING YOUR SERVICE, WHAT CAN I DO?
Ring us to explain the problem and we will try to help you to find a solution.

WILL YOU GIVE ME ADVICE ON WHAT I SHOULD DO?
We believe that you are the only person who knows what is right for you to do.  So we will not give you advice but will listen to you, provide you with information and continue to offer you support.  The choices you make will depend on your own circumstances and what you decide is best for you.  

I’M TOO FRIGHTENED TO CONTACT YOU, WHAT CAN I DO?
We understand how frightening and risky it can be to tell anyone and look for help. Our service is confidential and your safety is always our concern. This web site has information on internet safety and, under the ‘How we work’ page there is a ‘Safety Plan’ which may be of use to you. 

Our 1800 freephone number will not show up on a phone bill, this phone will be answered if there is a support worker available, Tuesdays 10am – 4pm and other weekday mornings are the best times to phone this number.  We are here to listen and support you when you feel ready to contact us.